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Terms of Service for Mow Up

Welcome to Mow Up! These Terms of Service ("Terms") govern your use of the Mow Up services, including our lawn care and garden maintenance offerings. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

 

1. Services Offered

Mow Up provides lawn care and garden maintenance services ("Services") to clients within designated service areas. Our Services include one-off mows, fortnightly mows, weekly mows, and garden clearance where necessary.

 

2. Eligibility

To be eligible for our Services, you must:

  • Be at least 18 years of age.

  • Own or have the authority to make decisions regarding the lawn or garden area to be serviced.

 

3. Service Conditions

  • Scheduling: Services are scheduled in advance and subject to availability. We reserve the right to adjust service dates due to weather conditions or unforeseen circumstances.

  • Access: You must ensure that our team has access to the area requiring service on the scheduled date. Failure to provide access may result in rescheduling fees or cancellation of the service.

  • Preparation: Lawns must be free from debris, including but not limited to toys, large rocks, and pet waste, prior to service. Failure to prepare the lawn adequately may result in service delays or additional charges.

 

4. Grass Length Restrictions

  • Condition Requirements: The lawn must be in a serviceable state, with grass length not exceeding 20cm. Lawns not meeting these conditions may be eligible for our Garden Clearance service.

  • Garden Clearance Service: If required, this service is quoted separately on a case-by-case basis. Acceptance of the quote and completion of clearance work are prerequisites for regular maintenance services.

 

5. Payments and Refunds

  • Pricing: Detailed pricing for each service type is provided on our website and may be subject to change. We will notify you of any price adjustments in advance.

  • Payment Methods: Payments for one-off services are due upon completion unless otherwise arranged. For repeat services (fortnightly and weekly mows), we offer a subscription model paid via direct debit. This ensures uninterrupted service and convenience for both parties.

  • Subscription Payments: When you subscribe to our fortnightly or weekly mow services, you agree to set up a direct debit mandate with us. The subscription amount will be debited from your account as per the agreed schedule.

  • Changing Subscription: You can upgrade, downgrade, or cancel your subscription with at least 14 days' notice before your next scheduled service. Changes to your subscription may affect pricing and service schedule.

  • Refunds: Services completed to a professional standard are non-refundable. Concerns regarding service quality must be reported within 48 hours for consideration of any adjustments or refunds. Pro-rata refunds will be issued for periods not serviced due to our control.

  • Late Payments and Non-Payment: Ensure sufficient funds are available for direct debits. Failure to make timely payments may result in service suspension or cancellation. Additional fees may apply for late payments or failed transactions.

 

6. Cancellation and Rescheduling

  • Client Cancellation: Please provide at least 48 hours' notice to cancel or reschedule. Late cancellations may incur a fee.

  • Provider Cancellation: We may cancel or reschedule due to operational reasons, providing as much notice as possible.

 

7. Liability and Damage

  • Liability: Mow Up carries liability insurance for damages directly caused by our services. We are not liable for pre-existing conditions or damages outside of our control.

  • Reporting Damage: Report any service-related damages within 24 hours for investigation.

 

8. Privacy and Data Protection

Our Privacy Policy, accessible on our website, outlines our data collection, use, and security practices.

 

9. Amendments to Terms

We reserve the right to amend these Terms at any time. Continued use of our services after amendments constitutes agreement to the new Terms.

 

10. Contact Information

For questions or concerns regarding these Terms or our services, please contact us at hello@mowup.co.uk.

 

By using Mow Up's services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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