If you decide to cancel during your 14-day trial, you can do so without ever paying a penny. Active subscriptions can be cancelled at any time, there are no long-term contracts or fees.

In most cases, you can expect the same gardener to handle your lawn care for the majority of the time.

We can still mow your lawn even if you're not there, as long as your garden is accessible and you've granted us permission to perform the service in your absence. Many customers prefer this arrangement as it allows them to continue with their daily routine. We'll even text you to let you know when we start, and when we finish.

In the event we're unable to mow your lawn as planned, we will notify you via text and reschedule for another slot within the same week, if possible. If we're unable to provide a service for an entire week, the missed mowing will be deducted from your bill for that period.

The mowing season typically lasts from March to the end of November, although it may vary slightly based on weather conditions. Once the mowing season ends, your subscription and service will be paused until the beginning of the next season.

No, you won't have to pay separately for each lawn. At Mow Up, we consider the combined area of all lawns on your property to determine the total 'lawn size'. This means you’ll be charged a single, straightforward fee based on the overall area, ensuring our service remains both affordable and simple.

To change your subscription frequency, you can either speak with your gardener, send an email to hello@mowup.co.uk, or fill out the form at the bottom of the support page on our website.

To change your subscription frequency, you can either speak with your gardener, send an email to hello@mowup.co.uk, or fill out the form at the bottom of the support page on our website.

Yes, all of our staff members are trained to use the equipment correctly and safely. We are fully insured, including public liability coverage.

Please check our website or contact our customer support team for current discounts and promotions available to new subscribers. We often run special offers to welcome new customers to our service.

Our scheduling is flexible, as we sometimes need to accommodate weather-related disruptions or other unforeseen circumstances.

If you need to reschedule or cancel a scheduled session, please notify us as soon as possible. We will do our best to reschedule the session for another day within the same week.

It depends on whether we can move our equipment, such as mowers and strimmers, in and out of your garden without causing damage or excessive mess. If you're unsure you can sign up for a free trial and your gardener can assess the situation when they arrive.

We primarily service Weston-super-Mare and its surrounding areas. You can find a map of our main service area on our homepage. While we can work on properties outside of Weston, please be aware that a mileage charge may apply.

Unfortunately, due to safety and insurance reasons, our gardeners are only allowed to use our equipment.

To reschedule an appointment, you can either email us at hello@mowup.co.uk or fill out the form at the bottom of the support page on our website.

It depends on the ground conditions. We typically avoid mowing during heavy rain or prolonged showers, as this can cause damage to the grass, ground, and equipment. However, a brief light shower usually won't stop us.

We provide lawn mowing services for a variety of property types, including residential homes, commercial properties, and other establishments.

We utilize professional gardening machinery that is regularly serviced and maintained. Our equipment does not require access to your mains power, ensuring a hassle-free experience for you.

You can share your feedback or request changes by speaking with your gardener directly, or by reaching out to us via email or through the contact form at the bottom of the support page on our website.