Mow Up Privacy Policy

Updated 11/03/2024

Contact Details:

Name: Samuel Day
Email: hello@mowup.co.uk
Phone: 07483369215
Address: 12 Victoria Park, Weston-super-Mare, BS23 2HZ

 

Introduction:

At Mow Up, we're committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about our customers, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

 

Information We Collect:

We collect and process the following information:

• Personal identifiers and contact details (e.g., name, email address, phone number, home address, post code)

• Payment information for processing transactions

• IP address for website analytics and usage

 

How We Use Your Information:

We use the information you provide to:

• Contact you regarding your service requests

• Provide the lawn care services you've contracted us for

• Process payment for our services

• Send you promotional materials or advertisements about our services

• Analyse website traffic and improve our online offerings

 

The legal basis for processing your personal data includes consent (which you can withdraw at any time), the need to fulfill a contract with you (e.g., providing the services you've hired us for), and our legitimate interests (e.g., marketing our services).

 

Third-Party Sharing:

We may share your data with third-party service providers for purposes such as CRM and email marketing, payment processing, and website analytics. These providers are carefully selected to ensure compliance with GDPR and are only given the information necessary to perform their specific services.

 

Data Security and Storage:

As a sole trader, I prioritize good digital security practices to protect your personal information. Your data is stored securely with our third-party CRM and marketing services and is protected against unauthorised access, disclosure, or destruction.

 

Your Rights:

Under GDPR, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data under certain conditions

• Object to or restrict processing of your data

• Request transfer of your data to another organization or to you

• Withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal

 

To exercise these rights, please contact us at hello@mowup.co.uk. We aim to respond to all requests within one month.

Data Retention:

 

We retain your personal information for up to 3 years after your last interaction with us, after which it will be deleted from our systems.

 

Complaints:

 

Should you have any concerns about how we handle your data, please contact us at hello@mowup.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the supervisory authority in your country.

 

Changes to This Policy:

We may update this policy from time to time. We will notify you of any significant changes by email or through our website.

 

Contact Us:

For any questions about this privacy policy or our privacy practices, please contact us at hello@mowup.co.uk.